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If you're a referrer, provider or commissioner with a general enquiry about the NHS e-Referral Service (e-RS), please complete this form. This form is not for patient enquiries.

This is not a patient enquiry form

If you're a patient with a query about your referral, you need to contact your GP practice or the hospital/clinic directly.

We cannot book, check, change or cancel your appointment, as we do not have access to your personal information or appointment details. Although we provide the eRS software, we do not arrange referrals, appointments or manage local NHS staff.

Please visit the NHS Choices website for patient information about the system. 

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Have a question? Call us on 0300 303 5678 or contact enquiries@nhsdigital.nhs.uk.

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