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NHS App pilot research findings

Report on the research we ran during the pilot phase of the project from September to December 2018, and how it was used to test and improve the user experience of the NHS App, and plan effective support for GP practices as connection to the app rolls out across England.

Date Published:
8 April 2019

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NHS App pilot research findings

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NHS App pilot report: scope

Introduction

In late 2017, it was decided that the NHS would develop an app that all patients in England could use to carry out a series of important tasks, such as booking GP appointments and ordering repeat prescriptions. Since then a team of staff from NHS Digital and NHS England has been working to develop, build and test the NHS App.

This report contains our findings from the pilot phase, drawn from analytics and what we found during research with users and GP practices.

 

Last edited: 13 June 2022 2:43 pm

Chapters

  1. NHS App pilot research findings
  2. Scope of the pilot
  3. What we learned from users
  4. What we learned from GP practice staff
  5. Conclusion